Policies

Policy Page

getting started

Our team of professionals is dedicated to providing catering for all occasions. This guide provides a wide range of offerings to satisfy your palate and meet your budget. Don’t see what you need? Our team of culinary experts can create something unique just for you.

We look forward to the opportunity to meet and work with you!

Our staff provides delivery and set-up 7:00a.m. - 6:00p.m., 7 days a week, Monday - Sunday. Events scheduled outside these hours will require a $25 per hour fee (4 hour minimum) per staff member. Additional policies can be found on the CaterTrax website under the policies tab.

staffing guidelines

Our general guidelines for staffing are as follows:

Served Meals - 1 wait staff per 20 guests

Buffet Service - 1 wait staff per 25–35 guests

Receptions - 1 wait staff per 25–35 guests

guarantees

The final guarantee is required by 12:00 p.m. 3 business days prior to your event. This number represents the minimum number of guests for which you will be charged.

guest counts and minimums

If the guest count for your event is less than the minimum number that the menu is intended to serve, your cost per person will be greater. Groups in excess of 35 guests may require staff to properly service the event.

late orders

We encourage you to place all orders at least 24 hours in advance of your event, however we understand that there may be last minute events that come up.

In these instances, please reach out to Mark Henry, Chef Manager at mhenry@afvusa.com for assistance.

cancellation policy

In the event that you must cancel a previously planned event, please contact your Catering Representative as soon as possible to avoid late charges. Fees will be assessed on the following sliding scale:

More than 3 business days prior to your event: All charges will be waived with the exception of items ordered expressly for the event that we are unable to cancel with our vendors.

We understand that inclement weather can occasionally cause unforeseen cancellations of previously planned events. We will contact each client the day prior to their event when inclement weather is forecasted. At this time, clients may choose to reschedule their event at no additional cost. However, if the client chooses not to reschedule at this time and waits until the day of the event to cancel, full cancellation charges will apply.

Food and beverages are delivered at least 15 minutes prior to the start of your event and all items will be unpacked and set up to create a visually appealing display. For events under $100, a $10 delivery fee may be assessed.

CAE USA - LINK
2200 Arlington Downs Rd
Arlington, TX 76011
903-821-4390